Terms & Conditions

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we, Pockies v.o.f. (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 60745711), enter into with you. Should you have any questions, please do not hesitate to contact us via support@pockies.com or via regular mail: Pockies v.o.f., Jacob Obrechtstraat 51, 1071KJ Amsterdam. You can also reach us by phone: +31(0)6-83130270. We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 – Products

We sell underwear subscription boxes, also called “Pockies Subscription Box”.

Article 2 – Registration

To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.

You are responsible for all activity conducted under your personalised login. Do not share your personal login which includes your username and password. If you believe your login has been compromised, it is your responsibility to contact support@pockies.com as soon as possible.

Article 3 – Payments

The (total) price of our Products are indicated in our webshop. You pay through our online payment service; Mollie B.V. is the payment service provider.

Billing for Pockies Subscription Box, will occur on the 24st day of each month. Packages will be aimed to ship the 11th day of the subsequent month. Following your first month’s subscription, your bank account or credit card will automatically be billed for each subsequent month on the 24st day. By subscripting to the Pockies Subscription Box, you agree to authorise Pockies to automatically bill and receive payments from your bank account or credit card on a monthly basis.

Subscriptions can be cancelled a minimum of 2 weeks prior to billing date by cancelling your subscription in your account dashboard or by notifying Pockies via email at support@pockies.com. Cancellations after this time frame will still be billed for the subsequent month and the box will still be sent.

The monthly cost of the Pockies Subscription Box tribe can be changed at any time. Any price changes will require a written notice from Pockies at least 28 days in advance.

Article 4 – Delivery

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address.

It is your responsibility to ensure your address is accurate and up to date. If there are any changes to your address, it is your responsibility to update your address a minimum of 2 weeks before the first business day of the subsequent month. You can do this through your login or by contacting us directly.

Fietskoerriers or DHL is our fulfilment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products as soon as possible. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.

Article 5 – Returns

All sales on boxes are final. There are no refunds, exchanges or returns on any items received as part of the monthly subscription box. All products in the box are sold “as is” but we ensure that they will be at the quality for intended use.

You cannot return underwear boxes which are not sealed can’t be returned because for hygienic reasons. Cost for return shipments shall be borne by you.

You can always return a product when it is damaged, provided you do so within 14 days of receipt (the “withdrawal Period”) . To return products, you can fill out the return-form, or send an email to support@pockies.com. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.

Article 6 – Liability

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.

We reserve the right to discontinue your subscription at any time for any reason. If a 3 month, 6 month or 1 year subscription is cancelled by us, it is our responsibility to issue a refund for all months remaining in your subscription.

Article 7 – Intellectual property

All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.

Article 8 – Complaints

If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to support@pockies.com. We will process your complaint as soon as possible, but in any event within five working days. Should it take longer to handle your complaint, you will receive a notification within five working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.

Article 9 – Disputes

  1. Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Amsterdam.
  2. Pockies has the right to modify and revise these terms and conditions at any time, for any reason and without notice.
  3. As a consumer you can also use the ODR-platform (Online Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr